VillaKar Terms and Conditions

1. Intermediary role

VillaKarShuttle acts solely as an intermediary / booking agent for ground transportation and tour services provided by third-party suppliers. We are not an airline, hotel, park, or government entity. We do not own or operate aircraft, airports, or archaeological sites.

Our obligation is limited to arranging the reservation as requested by the client.

2. Flight changes, delays and no-shows – no liability

Client is responsible for providing correct flight information. VillaKarShuttle is not responsible for and shall not be liable for:

1. Flight delays, cancellations, rescheduling, or missed connections caused by airlines.
2. Client missing their transfer due to flight changes.
3. Any additional costs incurred by the client due to airline changes.

In case of flight delay, we will make reasonable efforts to adjust the pickup time subject to availability and upon notification by the client. A waiting fee or rescheduling fee may apply. No refund will be issued for missed transfers due to incorrect flight info or airline changes not notified at least 5 hours in advance.

3. Force majeure and weather conditions

VillaKarShuttle shall not be liable for failure or delay in performing services due to circumstances beyond our reasonable control (Force Majeure), including but not limited to: adverse weather conditions (hurricane, tropical storm, heavy rain), natural disasters, sargassum alerts, government orders, road closures, accidents, traffic, airport closures, strikes, pandemics, or acts of authorities at archaeological sites or parks.

In such Force Majeure events:

• No refund will be provided for services that are delayed but still rendered.
• If the service cannot be performed, client may reschedule subject to availability within 12 months, or receive a partial credit. No cash refund for the Force Majeure portion.
• Parks and archaeological sites may close without prior notice. This is outside our control and no refund is due from us. Claims must be directed to the park/site operator.

4. Services provided by third parties

Tours to parks (Xcaret, Xel-Ha, etc.), archaeological zones (Chichen Itza, Tulum, etc.) are operated by independent third parties. All park rules, closures, capacity limits, and itinerary changes are decided by those operators. VillaKarShuttle is not responsible for their actions, closures, or changes.

5. Limitation of liability

To the maximum extent permitted by law, VillaKarShuttle's total liability shall not exceed the total amount paid by the client for the specific service booked. We shall not be liable for any indirect, incidental, consequential damages, lost flights, lost hotel nights, or loss of enjoyment.

Client acknowledges that ground transportation involves road risks and agrees to travel with travel insurance.

6. Client responsibility

Client must have valid travel insurance, travel documents, and be at the lobby/meeting point at the scheduled time. A no-show after 10 minutes of waiting time for tours and 90 minutes after landing for airport arrivals (or after last notification) will be considered as service rendered with no refund.