Frequently asked questions

All our transfers are 100% private. The vehicle is just for you and your group: no shared shuttles, no waiting for other passengers and no stops at other hotels.

Your driver waits for you at arrivals in Terminals 2, 3 and 4, holding a sign with your name. Please enter your flight number when you book so we know when you land.

You see the final price for your route and group before you pay. Prices are in US dollars and are per vehicle, so the whole group is included: you do not pay per person. The price you see when you book is the price you pay.

Approximate driving times without traffic: Cancun Hotel Zone about 20 minutes, Puerto Morelos about 25 minutes, Playa del Carmen about 45 minutes, Akumal about 1 hour 15 minutes and Tulum about 1 hour 30 minutes. Traffic and weather can add some time.

Give us your correct flight number when you book. If your flight is delayed we will make reasonable efforts to adjust your pickup time, subject to availability and as long as we are notified. A waiting fee or rescheduling fee may apply. For airport arrivals, we wait up to 90 minutes after your flight lands. Please read our Terms and Conditions for details.

Our Sedan fits up to 2 passengers and 2 suitcases, the VIP SUV fits up to 4 passengers and 4 suitcases, and the Transit van fits up to 7 passengers and 7 suitcases. The booking form shows the vehicles that fit your group. If you are traveling with more than 7 people, contact us for a group quote.

You can pay online with a credit or debit card (Visa, Mastercard, American Express) or with PayPal, or choose to pay your driver in cash after the service. If your pickup is less than 8 hours away, payment must be made online to guarantee your reservation.

Yes. You can book airport to hotel, hotel to airport, hotel to hotel, and round trips in a single reservation. Pickups are available from 5:00 am to 8:00 pm (Cancun time). For departures, we suggest a pickup about 3 hours before an international flight (2 hours before a domestic one).

We take you from Cancun Airport to Cancun and the Hotel Zone, Puerto Juarez, Playa Mujeres, Costa Mujeres, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal and Tulum. If your hotel is outside our online booking zones, send us a message and we will reply with a personalized quote.

Once your reservation is confirmed, you receive an email with your reservation code and trip details, and you can open and print it any time from the reservation page. If you need to change something, such as your flight or the number of passengers, contact us as soon as possible through our Contact page.